(b)(4).
Additional information: august 21, 2017 ¿the customer is using a endoflex adapter.
¿ this observation was found, prior to point of use.
There was no impact to a patient or end user.
The 1 x cst-10 device was returned to cook (b)(4) for evaluation.
A lab evaluation was held on august 17, 2017.
Upon evaluation of the returned device, an active cord (acu-1) was able to connect to the cst-10 device.
No other defects were observed.
This complaint is confirmed on customer testimony.
A definitive root cause for the customer complaint could not be determined.
However, it is possible that the endoflex adapter was not compatible with the device.
It may be noted that according to ifu0005-9, the user is instructed to visually inspect the device ¿if any abnormality is detected that would prohibit proper working condition, do not use¿.
Prior to distribution all cst devices are subject to visual inspection to ensure device integrity.
These inspections are outlined in internal procedures in place at cook (b)(4).
Complaints of this nature will continue to be monitored for potential emerging trends.
|