The customer reported complaint for the platform having a concave power button was confirmed during visual inspection and initial functional testing.The power switch was replaced to remedy the fault.During visual inspection, loose battery clip, cracked screw support of top cover and concave power button were noted.Also, the brake gap was out of specification.The autopulse platform is a reusable device and was manufactured in 2010 therefore, this type of damage is characteristic of normal wear and tear for the life of the device.During initial functional testing, the platform did not power on due to the concave power button.Load characterization was performed and both cell modules are working within specification.An additional repair and update was completed (unrelated to the reported complaint) to ensure that the autopulse platform is functional without issue.The power distribution board (pdb) was not up to date; therefore was replaced.The brake gap and the battery clip were adjusted.The screw support of top cover was fixed, after which the platform passed all the final functional testing.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of related complaints for autopulse sn (b)(4).
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