An abbott field service engineer was dispatched to the account and found the analyzer wash cup baffle was dirty.
The baffle, wash cup [part 01p41-01] was considered to by the likely cause of the issue and was replaced.
The analyzer was returned to normal operation.
Evaluation of the customer issue included a review of the complaint text, a search for similar complaints, a labeling review, and an instrument service review.
No returns were made available from the customer site for this evaluation.
No adverse trend was identified for the customer issue.
Labeling was reviewed and found to be adequate.
The issue was resolved through the replacement of the part [baffle, wash cup part 01p41-01].
Service history review identified no contributing factors to the customer issue.
Based on all available information and abbott diagnostics complaint investigation, no systematic issue was found and no product deficiency was identified.
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