Maquet medical systems, usa submits this report on behalf of the legal manufacturer of the device maquet (b)(4), (b)(4).This report relates to customer complaint registered with internal number (b)(4) that concerns the breakage of a surgical light spring arm.The spring arm failed in a way that allowed the surgical light to come down unexpectedly.The issue has been discovered by the in-house caretaker after use, therefore no patient was involved in this case.It was established that when the issue occurred, the light head did not meet its specification and it contributed to the complaint.In the time when the occurred the device was not being used for patient treatment.During the investigation it was found that there is no apparent trend with the issue at hand and that the reported malfunction has never lead to serious injury or worse.It was reported that the weld at the front pivot of spring arm is broken.The breakage appears to have been caused by a tearing of the spring arm tube on the edge of the welding joint.The contributing factors are: excessive or repetitive mechanical stresses and intensive use.To prevent any other similar incident.This issue was previously addressed with a field action (in us: fda reference (b)(4)).This is possible because -as our investigation shows- the spring arm was not replaced as was required by the field action.We have found the root cause to be: human error.The german market service technician only performed a visual check of the spring arm welding but didn´t replace it, even although he was instructed to do so.As corrective action we reviewed the issue and found the involved service engineer was only responsible to conduct the remedial work in the one hospital involved here.Furthermore we have screened all local service reports which have been created within the field action.After this review we are convinced it is an issue that is limited to one single and very local human error.This employee has since been documented to have been retrained in ¿how to document the fulfilled service in the service report the right way¿.We report this event in all transparency since a malfunction occurred that did not cause an adverse outcome, but carried the potential.
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On (b)(4) 2017 maquet (b)(4) became aware of an incident with one of devices - hanaulux 2000.As it was stated, the spring arm failed in a way that allowed the surgical light to come down unexpectedly.The issue has been discovered by the in-house caretaker after the operation, therefore no patient was involved in this case.Manufacturer reference problem: (b)(4).
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