This event has been recorded by zimmer biomet under (b)(4).This event was filed through the fda's medwatch program under report mw5072033.The product will not be returned to zimmer biomet for investigation.The investigation is in progress, once the investigation has been completed, a follow up mdr will be submitted.
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This event has been recorded by zimmer biomet under (b)(4).This medwatch is being filed to relay additional information.The following sections were updated/corrected: date of report, suspect medical device info., device available for evaluation?, date received by mfr, type of reports, if follow up, what type?, device evaluated by mfr, evaluation codes, additional mfr narrative.The previous repair report for intellicart fluid system serial number (b)(4) was reviewed and noted no related non-conformances, requests for deviation (rfd) or any other issues with the repair.The previous repair report review found no issues with the device after repair and all verifications, inspections and tests were successfully completed.Using crm to query for serial number (b)(4), the device was noted to have been previously repaired once, the previous repair being for a monitor issue on (b)(6) 2017.The monitor was not associated with the current repair, so the previous repair was a non-related issue.On (b)(6) 2017, it was reported by valley hospital medical center that the unit was not reading the fluid level in the cylinder and also added that the unit was reading negative fluid level.An exchange for the new cart was scheduled.A new cart (b)(4) was shipped from (b)(6) to the facility (shipping #(b)(4).On (b)(6) 2017, the new cart was confirmed to have been delivered to the facility and service company was dispatched a service technician to the site to perform exchange.On (b)(6) 2017, the technician arrived at the site and installed the new cart.He then verified that the cart was functioning as intended and placed the cart into service without further incident.The technician then repackaged the old cart so that it returned.The exchanged cart was picked up from the facility.The exchange cart was confirmed to have been returned to (b)(6) (shipping# (b)(4) on (b)(6) 2017 and it was refurbished without further evaluation as noted in the zpm 13.0139 a return equipment log.Service work order (b)(4) on (b)(6) 2017.The service technician was unable to verify the reported issue.Therefore, based on the information provided, a specific root cause of the reported event cannot be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.
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