On 01/12/2017 was reported to strata skin sciences inc, by the mother's patient that her daughter was treated at dr.'s (b)(6) on (b)(6) 2017 around 9:20 am, as a result of the treatment she was severely burned; she was given rx and stated that she should not be co-paying for this.Also stated that the technician did not know what she was doing.Strata skin sciences clinical representative ((b)(6)) called the patient's mother on 01/17/2017 to obtain further information and to verify the patient's well-being but no response.A message was left to call back.Strata skin sciences technical representative ((b)(6)) was dispatched to dr.(b)(6) office to verify the device condition.The device was found operating within specifications.Strata skin sciences clinical representative ((b)(6)) called for the second time the patient's mother on 01/23/2017 to obtain further information and to verify the patient's well-being but no response.A message was left to call back.Strata skin sciences sales representative (bob) visited dr.(b)(6) office on 02/02/2017 to obtain further information.There is a new dr.Working part time at the office that performed the treatment but had not been trained by strata skin sciences.
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