The field service engineer (fse) was onsite and spoke to the charge nurse who informed him that the issue was resolved by swapping the vsc to restore the left eye video.The customer will purchase new blue fiber cables.The fse did not replace any parts but did inspect the system, tested and verified it was ready for use.This complaint is being reported due to a da vinci system malfunction rendering the da vinci system unavailable for use after the start of a surgical procedure.Although no patient harm occurred, if this malfunction were to recur it could cause or contribute to an adverse event.
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It was reported during a da vinci-assisted prostatectomy procedure, there was no image in left eye of the surgeon side console (ssc).The intuitive surgical, inc.(isi) technical support engineer (tse) reviewed the system logs and found error 48308 indicating loss of console video from the ssc.The customer reseated the blue fiber cables but the issue persisted.The tse recommended swapping the blue fiber cable and possibly the scc.The customer stated that they swapped the blue fiber cable to the scc and also swapped the vision side cart (vsc).The customer indicated that the issue was resolved swapping out the vsc and the blue fiber cable.There was no report of patient harm, adverse outcome or injury.
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