Unomedical ref number: (b)(4).A female diabetic patient is receiving insulin via a medtronic insulin pump equipped with two bayer contour next link wireless blood glucose sensors and a medtronic insulin infusion set, type quick-set paradigm, model mmt-397.She has over some months had problems with low and with high blood glucose values.She is contacting medtronic helpdesk with high blood glucose up to 600 mg/dl.This occurred after the previous day (the (b)(6) 2017) being discharged from southview hospital er where she was admitted due to hypoglycemia (28 mg/dl) and unconsciousness.She was in er for some 5 hours before the discharge to home.During the helpdesk communication it became clear that the patient had issues with correct use of the pump's keypad, with configuration of the sensors as well as with date/time configuration of the pump.The patient declined going through the pump's settings for basal rate and for bolus wizard settings.She was advised to have these settings checked/verified with her diabetes health care professional.During the infusion set troubleshoot no infusion set issues were identified.No data suggest causal relation between fluctuating blood glucose values and infusion set malfunction(s).No infusion set lot numbers were provided.No used infusion sets were available for investigations at unomedicals test facility.Note: patient also reported having been hospitalised (b)(6) hospital) for a few days due to hyperglycemia in early (b)(6) 2017.
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