The customer reported via phone call on (b)(6), that the insulin pump was not delivering insulin.
The customer¿s blood glucose level was unknown at the time of the incident.
Customer did note they have been receiving high blood glucose frequently and has back up plans ready.
Customer notes he has troubleshoot himself and requests a new infusion set.
During troubleshooting, customer was advised to disconnect at the quick release and the entire infusion set.
An l-shaped bent cannula was discovered upon removal.
The customer was advised a replacement infusion set will be sent out.
The infusion set is not expected to be returned for analysis.
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