Date of event: unknown.
The date received by manufacturer has been used for this field.
Investigation: investigation summary: dhr review was performed on the following lot number: 7193609 ¿ the lot number was built on afa line 2, from july 17, 2017 thru july 25, 2017.
The review of the dhr revealed: according to the line clearance for zone 5; the previous work was item number was ns381523, lot number 2142680 7193609 ¿ the lot number was packaged on afa packaging 11, from july 21, 2017 thru july 26, 2017.
The review of the dhr revealed: according to the line clearance positions a, b and c; the previous work was item number was ns381444, lot number 7191687.
Observations and testing: received one unused iag 22ga unit in a sealed package from the lot number 7193609.
Observed the product inside of the sealed package was an 18ga unit.
The print on the paper top web shows that the ref # identifies the product as 381423; which is 22ga iag.
The returned unit provided for evaluation revealed 18ga unit sealed in22ga package.
Investigation conclusion: the defect of label content incorrect; as stated in the subject of the pir was confirmed with the returned unit.
The print on the paper top web shows that the ref # identifies the product as 381423; which is 22ga iag.
The product inside the sealed package is an 18ga unit.
The customer experienced was confirmed with the evaluation performed on the returned unit.
Root cause description: relationship of device to the reported incident: packaging process comment: the product associated with this incident was caused by an inadequate line clearance per the packaging line clearance.
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