The customer's spouse reported via phone call that the customer had a sensor glucose of 125 mg/dl despite a blood glucose of 36 mg/dl.Treatment for the low blood glucose was not mentioned.During troubleshooting it was confirmed that the drive support cap appeared normal.The insulin pump programming was accurate as well.However, the caller confirmed that the insulin pump had been worn through airport scanners.The customer was advised to discontinue use of the insulin pump and revert to their medically prescribed backup plan.The insulin pump will be returned for analysis.
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