Upon completion of the investigation it was noted that the samples were received and reviewed.Pattie miscount was confirmed.12 patties present, 2 missing strings.Dhr review conducted and tcr opened for pattie miscount.We will continue to monitor for this or similar complaints for this product code.Samples confirmed and dhr reviewed.No issues present on dhr.Pull tests were all within acceptable range.These patties are produced in a hybrid machine where 10 patties are put in a stack and passed to the operator.The operator manually inspects the patties and wraps the string on the card.During the production, it appears the string was pulled off the 2 patties prior to being stacked.The operator likely noticed 2 strings missing from the card, assumed a miscount, and added 2 patties with strings resulting in 12 patties on the card.Tcr was opened for a miscount as a result of this error.Based on the results of this investigation no further action is required.Trends will be monitored for this and similar complaints.At the present time this complaint is closed.
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