Medical device expiration date: unknown.
(b)(6).
Device manufacture date: unknown.
Investigation summary: bd (b)(6) received 1 photo from the customer facility for investigation.
(b)(4) retention samples of lot# 17h2941m had been visually inspected, for any defect on catheter, all samples found in good condition.
The complaint history for the lot# 17h2941m was reviewed and till date no complaint had been registered against the above lot for the defect ¿ damaged component /product.
Dhr was reviewed for the product test.
The entire routing test for reported lot found within the specification limit.
No ncp for damaged component /product was reported and recorded in dhr in customer reported lot # 17h2941m.
Log sheet ¿ station# (b)(4) picking problem is recorded in primary packaging process (ra assembly) during manufacturing of lot # ra68h311, ra68h312, ra68h313, ra68h301, ra68h302 & ra68h303.
Stoppages ¿ the ptfe tube from batches (b)(4) are used in the manufacturing of lot # 17h2941m.
No defect found in the ptfe tube for the batches consumed in the manufacturing lot# 17h2941m.
Investigation conclusion: confirmed: bd was able to duplicate or confirm the customers¿ indicated failure mode customer returned photo showed the evidence of damaged component /product (catheter).
Root cause description: the team reviewed the process controls of assembly process and packaging process.
All process controls are in place.
The team also checked the catheter pull force pull force of lot# 17h2941m & within the specification limit of minimum 15n.
In description of complaint it is mentioned that at the time of dressing (tegaderm) the catheter was found broken.
This indicates that there are chances that due to practice issue (during dressing) the catheter got broken / cut from the catheter adaptor.
Also, some part of the ptfe tube can be seen in the photograph shared by the customer.
Due to unavailability of defective sample further investigation could not be done.
The team will monitor the defect during manufacturing and if any such incidence occur related to catheter damage or broken will take actions appropriately.
The exact root cause is not identified.
|