Investigation conclusion: the corresponding package insert and the msds states to wear protective clothing, disposable gloves and eye protection when using the product.The customer failed to adhere to the instructions included in the labeling.Additionally, the package insert include the following warnings: warning: reagent 1 is harmful if swallowed or absorbed through skin.May cause eye irritation; caution: reagent 2 may cause skin, eye and respiratory tract irritation.Reagent a contains sodium nitrite and reagent b contains acetic acid.If the skin comes in contact with these reagents, the affected area should be thoroughly washed with water.There is no significant immediate health risk to operator/user provided the user should be well protected in accordance with the package insert as msds.Based on the information available, there is no indication of a product deficiency and no corrective action is required.
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