Details of complaint: on (b)(6) 2017, the customer at (b)(6) reported the following issue with ecg-1350a; sn (b)(4), from cardiology: nurse reported that the pulse was reading low.Cables have been changed.Service requested: troubleshooting.Service performed: on (b)(6) 2017, nk ts noted that the nurse had measured the patient's pulse manually and verified that the unit was not reading the pulse correctly.Hospital biomed was supposed to contact nk ts back regarding troubleshooting.Nk ts called hospital but did not receive a response.No further communications from the customer were documented relating to this ticket or this device.Investigation summary: the root cause of the issue was undetermined due to insufficient/incomplete information regarding the issue resolution but could be presumed to be due to faulty cables.The overall risk of this event, taking into consideration of severity and probability, is "medium".
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