Product event summary: at analysis the customer comment that the stylus would not calibrate was confirmed but the comment that the disk was stuck was not confirmed.It was noted that "disk eject" is difficult on these programmers but that it is normal for this model.It was additionally noted that no electrocardiogram (ecg) leads were returned with the programmer.The connection from the xy board to the overlay was reseated and the stylus calibrated, ecg cable and leads were added, the hard drive reconfigured and the software was reloaded and updated.The programmer then passed its final functional and system tests.If information is provided in the future, a supplemental report will be issued.
|