An internal biomérieux investigation was performed with results as follows: the customer reported that un-inoculated bottle flagged positive on the instrument.A positive signal from the instrument must be confirmed by subsequent processing of the biological sample.After receiving and reviewing the instrument backup, the root cause was determined to be that six (6) new bottles were loaded in the same rack as the bottle in question.As a bottle approaches the end of its test time, it becomes more sensitive to temperature changes.Enhancements to improve temperature event robustness to address bulk loading will be included in the future virtuo software release.Note: the initial information received by the customer indicated the alleged deficiency was with the bact/alert® culture bottle; after further evaluation and investigation this complaint is associated with the bact/alert® virtuo instrument.The culture bottle and instrument are manufactured at different manufacturing sites ((b)(4), respectively); therefore, two different site ids apply ((b)(4), respectively).However, to maintain the mdr report as a single record, this follow-up remains against the initial (b)(4) number.
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