Bd received actual samples and representative samples from the customer facility for investigation.
The actual sample received was inspected under microscope with 183x magnification, this help us to visualize correctly the broken area.
Once the sample was inspected, it was observed that the damage had a triangle way in the part of the catheter broke near to the skin.
Representative samples were taken in order to reproduce the failure mode mentioned per the customer.
It was confirmed as a user related issue and not related to manufacturing process.
It¿s important to mentioned that during the device placement the nurse did not follow up the right procedure.
A review of the device history record revealed no irregularities during the manufacture of the reported lot number.
Conclusion: bd was able to duplicate or confirm the customer¿s indicated failure mode.
During the sample evaluation it was confirmed that this defect can be caused during an incorrect technique of device placement, if the catheter is damaged or broken per the cannula we can observe the same failure mode in our manufacturing samples.
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