(b)(6).The customer, it was evidenced that the needle has glues on the cannula, the analysis of the corrective maintenance history showed "bad application of glue" during the manufacture of lot 7149712, which is enough to confirm this complaint.Samples/ photos: it was received one open and unused sample of asepto 25g product, catalog: 388339, lot: 7173777 for analysis.According to visual analysis of the sample it can be verified that the sample has drops of glue on the needle body.Dhr review: the following assembled wing (code: 004642bjf) lots used in the claimed final product lot 7173777 were analyzed: 7087505 assembled on machines 5004 and 5005 in the period from 06 to 17 april, 2017; 7149712 assembled on machines 5004 and 5005 in the period from 02 to 06 june, 2017; the batches in question were analyzed as test of "cannula dirty of glue" and no records of this defect were detected for the batches analyzed.Qn/ ncmr review: there are no quality notification (qn) or non-conformity report records that could lead to this issue for the lots involved in this complaint.Based on the investigations, it was verified that the root cause for this incident was caused by a failure in the application of the needle glue in the wing, causing drops of this glue to reach the needle body generating the incident described in this complaint.
|