The customer reported via phone call that the insulin pump was under delivering insulin and the blood glucose was high as 502 mg/dl.Customer¿s current blood glucose value was 288 mg/dl.Troubleshooting was done for high blood glucose and under delivery.The customer treated with a syringe.The customer was neither in the emergency room, nor admitted into hospital as a result of high blood glucose.Based on customer report customer does not allege pump was under delivering.The insulin pump will not be returned for analysis.
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