No patient information provided as no patient was involved in this concern.A medtronic representative went to the site to test the equipment.The hardware, software, and instruments passed the system checkout.The system was found to be fully functional.Software analysis was completed and the issue was suspected to be caused by faulty media as the representative confirmed the site was able to replicate the issue with the disc.It was possible to load other discs without issue.No parts have been returned to the manufacturer for evaluation.
|
A site representative reported that outside of a procedure, the navigation system was exiting.The site had loaded a disc and after sitting on the select patient screen for approximately 5 minutes, the system exited to the blue screen.The site rebooted the system and were able to get to the same point again, however the issue repeated twice more.It was reported that it was possible to load other discs without issue.The issue was replicated with the original disc.There was no patient present when this issue was identified.
|