Investigation summary: no sample and no photo was returned for the investigation of this complaint.Investigation conclusion: no sample and no photo was returned for investigation.Root cause description: the root cause cannot be determined as there is no sample and no photo returned.There is no process in the manufacturing facility that could cause this nonconformance.There was 100% sorting done on sterile parts for this affected batch prior to shipment.Based on the above investigation result, the reported nonconformance occurred after the product was packed in our manufacturing and sterilization process.Therefore, the probable root cause could be due to temperature gradient experience by the product during handling (transportation, storage, loading and unloading, etc.) dhr- reviewed lot master for batch #7207496.No related qn issued for this batch.
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