Coopersurgical is currently investigating the complaint condition.
Once the investigation is complete, a followup report will be filed.
Reference e-complaint-(b)(4).
Investigation: analysis and findings: a review of the 2 yr complaint history reveals no similar issues.
This unit was shipped out april 3, 2007 with no record of it being returned for service.
The complaint condition cannot be confirmed as no unit is being returned.
A root cause for this complaint condition is not available.
It is likely end user error contributed in the complaint description.
The information on the complaint indicates the patient was under during the procedure.
This will prevent a patients 'feedback' should they ever feel discomfort or pain.
Also, the burns were located at the pad site.
Even if a patient is sedated, the ifu directs the end user to regularly ensure the pad is fully in place throughout the procedure.
If the pad is not in place fully, the current concentrates in the remaining area still in contact with the patient.
The result can be burns if enough of the pad detaches from the skin.
Correction and/or corrective action: no applicable corrective actions available.
This device is no longer being manufactured as of 2016.
This complaint will be entered into the coopersurgical continuous improvement plan (cip).
Complaints will be continuously monitored to determine if there is any new trend for this complaint condition.
Was the complaint confirmed? no.
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