One device was returned for investigation.The device was returned with the handle in the open position.The collet knob is tight and secure.The mlla (male luer lock adaptor) is loose.The pett measures 2.5 cm in length.The handle is severed from the basket sheath and basket assembly.With the handle in the open position, there is 1.5 cm of cannulated handle protruding from the mlla.The support sheath is severed at the nose of the mlla.The handle actuates the remaining cannulated handle.The proximal end of the basket assembly, 3.7 cm of the support sheath is still attached.There is 1.8 cm of the basket sheath protruding from the proximal end of the support sheath.There is 9.1 cm of the basket coil extending beyond the basket sheath on the proximal end.A visual examination noted kinks in the basket sheath at the following locations; 25.5 cm from the distal tip of the basket sheath, again at 30 cm, 91 cm, and 101.5 cm from the distal tip.The basket assembly was removed from the basket sheath, the basket formation was found to be intact and symmetrical.There is a small kink between the distal cannula and the coil assembly.All the pieces of the device have been returned.No patient harm was reported.There is no indication that a design or process related failure mode contributed to this event.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality; device integrity prior to shipping.Based on the provided information a definitive root cause cannot be established or reported at this time.We will notify the appropriate personnel and continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.
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