The alleged event was not confirmed by the manufacturing plant.The device was not returned to the plant for investigation.The actual device part number and lot number was not provided.A search was performed to obtain all lot numbers delivered to the dialysis unit in the three months prior tot he alleged event.Two lots were identified.A lot history review was performed on both lots.There are no complaints reported against either lot.The production record for both lots was reviewed.One lot had an approved temporary deviation notices and the other lot had two approved temporary deviation notices.They are unrelated to the reported complaint event.There was no indication during the review of the batch records of product non-acceptance or deviation in the manufacturing process potentially related to the complaint.This includes non-conformances, rework, labeling, process controls, and any other occurrence in production.
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