Investigation - evaluation: a review of functional testing, drawings, manufacturing instructions, specifications, quality control data, and visual inspection of the actual device was conducted during the investigation.One device was returned for investigation.The device was returned with the handle between the open and closed position.The basket formation is in the open position.A visual examination noted the basket sheath has a kink from the distal tip and appears to have scrapes marks as well.There are also multiple kinks from the distal tip of the basket sheath and again at the distal tip of the support sheath.A functional test determined the handle will actuate the basket formation to the open position, but it is slow to close.It does eventually close completely.After several actuations, the basket open and closed fine.The device appeared to have debris at the tip, but once the debris was pushed out, the device functioned fine.It was determined that there are no other complaints for this lot number.A definitive cause cannot be established at this time.There is no evidence to suggest the product was not made to specifications.Measures have been previously initiated to address this issue and per the quality engineering risk assessment no further action is required.We will notify the appropriate personnel and continue to monitor for similar complaints.
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