Catalog Number 9735665 |
Device Problems
Device Displays Incorrect Message (2591); Device Operates Differently Than Expected (2913)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 11/30/2017 |
Event Type
malfunction
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Manufacturer Narrative
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Patient information was unavailable from the site.A medtronic representative went to the site to test the equipment.The representative reported that the issue could be replicated and that the navigation system could clear the prompt after restarting the navigation system.The hardware, software, and instruments passed the system checkout.The system was found to be fully functional.
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Event Description
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A medtronic representative reported that, while in a cranial resection, a low performance error appeared on the navigation system.It was reported that the registration was successful and the surgeon was navigating when the issue occurred.It was reported that the views on the screen of the navigation system were reduced but the system would not change.Clicking through the application software did not clear the error message.The procedure was then exited, re-entered and the patient had an error metric on the registration higher than what was performed.The representative restarted the navigation system and the site was able to continue with the procedure.
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Manufacturer Narrative
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Additional information: patient demographics provided.
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Manufacturer Narrative
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The software investigation found that the reported event was related to a software issue.This issue was documented in a medtronic navigation software anomaly tracking database.
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Manufacturer Narrative
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A software analysis was initiated to determine the probable cause of the issue through log analysis.Analysis found that the reported event was related to a software issue.This issue was documented in a medtronic navigation software anomaly tracking database.
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Search Alerts/Recalls
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