Investigation results: bd received samples from the customer facility for investigation.The samples were evaluated and the customer's indicated failure mode for insufficient additive quantity with the incident lot was observed.Additionally, retention samples were selected from bd inventory for evaluation and upon completion, no issues were observed pertaining to the additive content as all retain samples met specifications.A review of the device history record was completed for the incident lot and, based on this review, all product specifications and requirements for lot release were met; there were no related quality non-conformances during manufacturing of the product.Based on evaluation of the customer samples, the customer¿s indicated failure mode for insufficient additive quantity with the incident lot was observed.Evaluation of the retain samples did not indicate any issues with the additive content.Based on the investigation, the most likely root cause was determined to be related to a manufacturing issue.As a result, bd is reviewing specific areas in the manufacturing process where the cause of this issue may have originated.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.The bd business team regularly reviews the collected data for identification of emerging trends.
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