Catalog Number 388434 |
Device Problem
Device Packaging Compromised (2916)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 12/07/2017 |
Event Type
malfunction
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Manufacturer Narrative
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Investigation results: 4 photos were returned for investigation.
Opened seal was observed in the returned photos.
3 actual samples in opened packaging were returned for investigation.
The actual samples were subjected to visual inspection.
Our quality engineer inspected the returned units and confirmed the reported observation but could not identify any manufacturing related defects.
Opened seal was observed on all returned samples for batch 3322458, batch 4297106, and batch 5354382.
Device history record was reviewed for all three batches and no quality notification was raised for similar nonconformance during the production of any incident batch.
Conclusion: there is an indication of adhesive transferred from the top web to the bottom web on the opened seal areas, which was present on all returned samples and thus, showed that the sealing process was completed in manufacturing facility.
Therefore, no assignable root cause can be established.
Customer complaint trends are evaluated on a monthly basis.
If the trend of a specific type of complaint warrants a formal corrective action, resources will be assigned at that time.
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Manufacturer Narrative
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There were multiple lot numbers reported to be involved.
The information for each lot number is as follows: medical device lot #: 3322458, medical device expiration date: 2018-11-30, device manufacture date: 2013-12-21.
Medical device lot #: 5354382, medical device expiration date:2020-12-31, device manufacture date: 2016-01-18.
Medical device lot #: 4297106, medical device expiration date: 2019-10-31, device manufacture date: 2014-12-06.
A device evaluation is anticipated, but has not yet begun.
Upon completion of the investigation, a supplemental report will be filed.
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Event Description
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It was reported that before use, a bd insyte vialon-e was found with a breach in package integrity.
There was no report of injury or medical intervention reported.
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Search Alerts/Recalls
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