Catalog Number 10697306 |
Device Problem
Computer Software Problem (1112)
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Patient Problem
Not Applicable (3189)
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Event Date 09/01/2017 |
Event Type
malfunction
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Manufacturer Narrative
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Siemens software group is investigating this issue.The customer stated that no patients were affected by this issue.The cause of this event is unknown.
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Event Description
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The customer reported an issue with the help button on the rp 500.When the help button is chosen to find solutions for error messages, the touchscreen of the instrument freezes instantly.The instrument with serial number (b)(4) is located in the trauma room.The customer also stated that they have an additional 15 more rp 500 instruments with the same issue.There was no reported injury due to this event.
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Manufacturer Narrative
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Corrected information: the customer reported that they observed the help button issue on only one rp500 (serial number (b)(4)) not on 15 additional instruments as was originally reported.The customer provided data files and a video which were reviewed by siemens software r&d.The video did not show this issue.There were no abnormalities in the data files provided.Siemens software r&d group was not able to reproduce this issue in-house.Siemens service went on site and while they initially indicated that they were able to reproduce the customer's observation, siemens service can no longer reproduce the issue.The customer stated that they are operational.Root cause cannot be determined based upon the information that the customer provided.
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Search Alerts/Recalls
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