According to the reporter, the bravo recorder was waiting for the capsule after it was calibrated and placed.The led light is red.Technical support had customer turn off the recorder and restart the study and it did not pick up the capsule.Technical support had the customer hold the power button down to reset and it continued to fail.The device is under warranty and will be replaced.The device was returned for investigation.The investigation was done and it was determined that the main suspect was the problem with transmitting of the capsule and the recorder was serviceable and the failure could not be reproduced.There was no patient or user harm due to the alleged device malfunction, but a repeat procedure was performed.
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