The customer reported via phone call that they had high blood glucose.The customer's blood glucose was 430 mg/dl.This morning, their blood glucose was 380 mg/dl.Their current blood glucose was 254 mg/dl, the customer treated high blood glucose with a syringe and insulin pump.The customer was neither hospitalized nor admitted for high blood glucose.The drive support cap was normal.Based on customer report, customer does not allege pump was under delivering.It was also reported that the insulin pump was exposed to fluid in the past with no moisture was visible in the pump.The insulin pump passed the self test.The customer's mother called back to report that insulin was leaking into the insulin pump.The customer's blood glucose were still high.The customer's mother stated the customer may be going into diabetic ketoacidosis.The insulin pump will be returned for analysis.
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Insulin pump passed displacement test, self test, rewind test, basic occlusion test, prime or compromised force sensor system alarm test, excessive no delivery test and occlusion test.Insulin pump received with cracked reservoir tube lip and minor scratches on display window noted.Drive support cap was inspected and no anomaly was noted.No moisture damage on electronics and motor assembly noted.
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