(b)(4).Manufacturing site evaluation: samples received: 3 boxes that contain 12 units each box.Analysis and results: there are no previous complaints of this code batch.Manufactured 720 units of this code batch.There are 48 units in stock.Received three boxes from the customer where the box label and the product match perfectly (supramid), but the pre-printed box is wrong (dafilon).Reviewed all boxes in stock (33 boxes) at the moment of receiving the complaint and we have found three boxes (of these 33 boxes checked) with the same defect.This mistake took place at the moment of selection of pre-printed box of the product in the warehouse.The person who was re-conditioning the product manually, selected a wrong pre-printed box.Final conclusion: taking into account that the samples received do not fulfill the oem specifications, it is concluded that the complaint is justified.Corrective/preventive actions: this complaint is recorded for trending analysis to assess if actions are needed in the future.
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