(b)(4).Manufacturing site evaluation: samples received: one open pouch.Analysis and results: there are no previous complaints of this code batch of which we manufactured and distributed (b)(4) units in the market.There are no units in stock in the warehouse.Received an open unused pouch labeled as monosyn violet 3/0 45 cm dsmp19 needle.Batch number is unknown as the part of the packaging that contains the information is missing.The order previous to the packaging of the monoplus violet 4/0 45 cm ds19 (c0024909) batch 117393 corresponds to a monoplus violet 3/0 45 cm dsmp19 (c0024109 batch 117392).Both products were packed one after the other by the same operator.It was assume that clean line in the manufacturing process was not performed correctly and one unit of the previous order was packed in the first box of the next order.Reviewed the batch manufacturing record, this product had a normal process and the results during the process fulfill the oem requirements.Final conclusion: taking into account that the results of sample received does not fulfill the oem specifications, it is concluded that the complaint is justified.Corrective/preventive actions: according to our internal procedures, there is no need to establish corrective or preventive actions.Nevertheless, this complaint is recorded for trending analysis to assess if actions are needed in the future.Automatic packaging improvement on going will prevent this kind of issues.
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