Customer called and reported that they experienced low blood glucose, with blood glucose of 40 mg/dl at the time of the incident.The customer reported that the pump is over delivering at times.The customer states that during normal basal, they are getting more insulin than needed.The customer was at 78 mg/dl at the time of the call.The customer used food to treat.The customer was wearing the insulin pump during the incident.Troubleshooting was completed but the issue was unresolved.The insulin pump will be returned for analysis.
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Device passed the rewind test, prime test, basic occlusion test, occlusion test, force sensor test, displacement test, and delivery accuracy test.Installed a water filled test reservoir, and primed pump.Set a basal rate and monitored the insulin pump for three days.Several boluses were programmed and delivered.All basal profiles and programmed bolus delivered their indicated amount and were verified in the summary history screen.The units left at insulin pump display matched properly the units left at the test reservoir.No delivery anomaly, bolus anomaly, basal anomaly, or reservoir compartment anomaly noted during testing.Device received with scratched case, pillowing keypad overlay, fading end cap address label, cracked retainer, and minor scratched lcd window.
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