Model Number 728246 |
Device Problems
Signal Artifact/Noise (1036); Degraded (1153)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Manufacturer Narrative
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Note: we have not completed our investigation of this event.We will file a follow-up emdr at the completion of the investigation.Internal cross reference: complaint pr# (b)(4).
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Event Description
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Engineering analysis concluded that this event has the potential to result in image misinterpretation due to an artifact from a degraded compensator within the collimator.Therefore, this issue has been determined to be a reportable event.
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Manufacturer Narrative
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The customer reported image artifacts on scanned images.There was no report of misrepresentation as a result of the artifacts.The philips field service engineer (fse) visually inspected the system, checked the raw data, and completed air calibrations to confirm the reported issue.The fse found a damaged compensator in the a-plane collimator as the cause of the image artifacts and replaced the a-plane collimator to resolve this issue.The fse confirmed there was no harm to a patient and no report of misrepresentation and/or mistreatment as a result of this reported issue.The system is in clinical use.This issue has been determined not to be a reportable event.
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Search Alerts/Recalls
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