An isi fse was dispatched to the facility and was unable to reproduce the reported failure.The fse tested the system and no issue were found.No part replacement was needed; therefore, no parts will be returned to isi for failure analysis.A follow-up mdr report will be submitted if additional information is received.This complaint is being reported due to a da vinci system malfunction rendering the da vinci system unavailable for use after the start of a surgical procedure.Although no patient harm occurred, if this malfunction were to recur it could cause or contribute to an adverse event.
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It was reported that during a da vinci-assisted surgical procedure, about an hour into the procedure after a stapler instrument was installed, all arms stopped responding.The site tried to swap and reseated the instrument and there was still no movement.The intuitive surgical inc.(isi) technical support engineer (tse) advised the customer to push the emergency stop, perform a fault override, and do a power cycle but the issue persisted.The tse suggested to the customer to power off the system again, disconnect one of the consoles, and to power back on with just one console.The system started to respond and the site was able to continue with just one console.There was no report of patient harm, adverse outcome or injury.The isi field service engineer (fse) was dispatched to the facility and was not able to reproduce the reported failure.The system was inspected, tested and verified as ready for use.
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