Investigation results: severity: s1; occurrence: a complaint history check was performed and this is the 1st related complaint for shield difficult to remove/detach and the 1st related complaint for needle separates from hub on lot # 6179910.As per manufacturing, a review of the device history record was completed for batch# 6179910.All inspections and challenges were performed per the applicable operations qc specifications.There was one (1) notification [200649492] noted for cracked hubs.There was one (1) notification [200652453] noted that did not pertain to the complaint.Investigation summary: customer returned (2) 1/2cc, 12.7mm, 30g syringes in an open poly bag from lot # 6179910.Customer states that the shield is very hard to remove.Both returned syringes were tested to determine the shield removal forces (specs: shield removal force for 1/2cc after sterilization: 0.85-5.95 lbs.).Data: shield removal force syringe 1 4.02 lbs.Syringe 2 2.69 lbs.Both removal forces fall within specification.Also, no cannula separated from the hub.Conclusion: based on the samples received the investigation concluded that bd was not able to duplicate or confirm the customer¿s indicated failure.Root cause cannot be determined at this time as the issue is unconfirmed.Based on the above, no additional investigation and no capa is required at this time.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.
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