Evaluation / investigation: a visual inspection and functional testing of the returned device was conducted.In addition, a review of complaint history, the device history record, drawings, instructions for use, quality control data, and specifications was performed.One device was returned for investigation.The device was returned with the handle between the open and closed position.The basket formation protrudes the basket sheath 1 cm and does not fully expand.The collet knob is tight and secure.The male luer lock adaptor (mlla) is loose.The polyethylene terephthalate tubing (pett) measures 2 cm in length.A visual examination noted the support sheath is bent and partially severed at the mlla.The basket sheath is damaged 3 mm from the distal tip of the support sheath.There were kinks noted in the basket sheath 55 cm from the distal tip and again at 57 cm from the distal tip.A functional test determined the handle actuates the basket formation.The device history record was reviewed and noted 4 non-conforming devices.The non-conformances were unlikely to have been related to the reported failure.A review of complaints history revealed one other complaint associated with lot number 8292659.The complaint was opened for a similar issue and reported by the same customer.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality and device integrity prior to shipping.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.The returned device was found to be non-functional due to damage to the support tube and sheath near the handle.The damage prevented the basket from fully opening.All devices are 100% inspected for functionality and integrity before packaging.The ifu contains a caution to not use excessive force to manipulate the device, or damage to the device may occur.The source of the observed damage could not be determined.With the available information, the exact cause of the failure is unknown.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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