A medtronic representative went to the site to test the equipment.The representative was unable to replicate the reported issue.It was reported that the alignment laser on the camera was not firing.The laser connection was then found to be bent.The camera handle was then replaced to resolve the laser firing issue.The hardware, software, and instruments passed the system checkout.The system was found to be fully functional.The handle was returned to the manufacturer for evaluation.It was reported that the connector plug was bent, resulting in the reported issue.The hardware investigation found that the reported event was related to a hardware issue.This issue was documented in a medtronic navigation hardware anomaly tracking database.
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A medtronic representative reported that, while outside of a procedure, the fault light on the camera of the navigation system was illuminated at installation.It was reported that cables on the navigation system were reseated and restarting the navigation system did not restore functionality.There was no patient present when this issue was identified.No additional information was provided.
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