Investigation summary: bd had received a copy of the certificate of conformance (coa) from the customer facility for investigation.The coa provided by the customer as well as the coa in bd's system was reviewed and it was determined that the incident lot expiration date was incorrect as it did not match with the correct expiration date on the product labelling.A review of the device history record was completed for the incident lot and, based on this review, all product specifications and requirements for lot release were met; there were no related quality non-conformances during manufacturing of the product.Bd had initiated further investigation relating to this issue and the root cause has been identified.As a result, actions have been taken to correct the issue (i.E., the incident lot expiration date on the coa was corrected).Investigation conclusion: based on evaluation of the coa, the customer¿s indicated failure mode for an incorrect indicant lot expiration date was observed.The investigation also determined that there was no issue found with the product as it was correctly labelled.Root cause description: based on the investigation, the most likely root cause was identified to be a manufacturer data entry error.As a result, bd has corrected the incorrect incident lot expiration date on the coa.Rationale: complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.The bd business team regularly reviews the collected data for identification of emerging trends.
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