The investigation is still in progress.
Once the investigation is complete a supplemental report will be filed.
The information provided by bard represents all of the known information at this time.
Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.
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It was reported that after starting therapy, the complainant smelled a heavy burning plastic smell or burning rubber smell coming from the unit.
Therapy was then initiated on a second device where therapy continued.
Per investigation results, the root cause of the reported issue was determined to be the chiller.
The wires on the side of the chiller were visually melted.
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