The information provided by bard represents all of the known information at this time.
Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.
The manufacturer has received the sample and will be evaluated.
Results are expected soon.
A history review of serial number (b)(4) showed no other similar complaint(s) from this serial number.
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The following were reviewed as part of this investigation: patient severity, trend analysis, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.
Based on a review of this information, the following was concluded: the complaint of the prevue+ system freezing was inconclusive because the clinical setting nor the reported issue could be reproduced.
The equipment was returned and assessed by the manufacture site.
The manufacture site reported that the scanner passed functional testing requirements.
Reference cesc rec (b)(4) for complete evaluation and servicing details.
The returned system did not display the behavior reported by the complainant and it is likely that the event was caused by another root cause.
A history review of serial number dyybq049 showed no other similar complaint(s) from this serial number.
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