Investigation ¿ evaluation.Initially it was reported that the device will be returned.However, notification from the dealer was received advising they inadvertently discarded the relevant device and therefore, it will not be returned to us.The device was not returned for an analysis and no photos were provided.Without the complaint device, a physical investigation was not able to be completed.A document based investigation has been performed which includes a review of complaint history, the device history record, the instructions for use, and quality control data.The device history record was reviewed and no related non-conformances were identified.A review of complaint history revealed this complaint to be the only reported complaint associated to the complaint lot number 8399876.Each zenith device is shipped with instructions for use (ifu, listing the indications for use, contraindications, warnings and precautions.The manufacturing documents in place at the time of manufacture were reviewed and it was found that the packaging was visually inspected by quality control and no notable gaps in production or processing controls were identified.Foreign matter is 100% checked for during manufacturing.No information was given by the customer as to whether the foreign matter was found before the package was opened or if the package was opened before discovery.No images of the foreign matter were given.Since it was stated that this foreign matter was sealed in the package, it must have been introduced during the manufacturing process.It was determined that no further risk reduction activities will be required at this time.The appropriate cook personnel have been notified of this event.Per the quality engineering risk assessment, no further action is warranted.Monitoring will continue to be performed for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.Investigation ¿ evaluation.Initially it was reported that the device will be returned.However, notification from the dealer was received advising they inadvertently discarded the relevant device and therefore, it will not be returned to us.The device was not returned for an analysis and no photos were provided.Without the complaint device, a physical investigation was not able to be completed.A document based investigation has been performed which includes a review of complaint history, the device history record, the instructions for use, and quality control data.The device history record was reviewed and no related non-conformances were identified.A review of complaint history revealed this complaint to be the only reported complaint associated to the complaint lot number 8399876.Each zenith device is shipped with instructions for use (ifu, listing the indications for use, contraindications, warnings and precautions.The manufacturing documents in place at the time of manufacture were reviewed and it was found that the packaging was visually inspected by quality control and no notable gaps in production or processing controls were identified.Foreign matter is 100% checked for during manufacturing.No information was given by the customer as to whether the foreign matter was found before the package was opened or if the package was opened before discovery.No images of the foreign matter were given.Since it was stated that this foreign matter was sealed in the package, it must have been introduced during the manufacturing process.It was determined that no further risk reduction activities will be required at this time.The appropriate cook personnel have been notified of this event.Per the quality engineering risk assessment, no further action is warranted.Monitoring will continue to be performed for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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