Evaluation / investigation: a visual inspection and functional testing of the returned device was conducted.A review of complaint history, the device history record, instructions for use, quality control data, and specifications was also performed.One device was returned for investigation.The device was returned with the handle in the closed position and the basket formation was in the closed position.The collet knob is tight and secure.The male luer lock adaptor (mlla) is loose.The polyethylene terephthalate tubing (pett) measures 2.8 cm in length.A visual examination noted the distal tip of the basket sheath is smashed for 3 mm.A functional test determined the handle does not actuate the coil assembly.The coil assembly was removed from the basket sheath and it was noted the basket formation was missing.One wire, measuring approximately 5 mm, protruded the coil assembly.The coils on the coil assembly has discoloration and bio matter on it.The basket formation was not returned for investigation.In the initial investigation, the assumption was the basket formation was retracted inside in the basket sheath, however, when the coil assembly was removed, it was then discovered the basket formation was no longer attached and was not returned.A review of the device history record found no non-conformances related to the reported failure mode.A review for additional complaints for this device lot revealed this is the only complaint associated to lot number 7401779.There is no indication that a design or process related failure mode contributed to this event.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.Current controls for manufacturing are in place to assure functionality; device integrity prior to shipping.A review of relevant manufacturing documents concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.Devices are inspected for damage and functionality, including a pull test of the basket assembly, prior to packaging.As per the instructions for use (ifu) precaution section: do not use excessive force to manipulate this device.Damage to the device may occur.The observed damage likely occurred during handling of the device.Measures have been initiated to address this failure mode.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
|