Implanted date: device was not implanted.Explanted date: device was not explanted.Pma/510(k-) k130520.The actual device was not returned for evaluation and was discarded by the involved facility, however a photographs of the actual sample were provided.A review of the provided photos showing the actual sample confirmed the customer's complaint.The support arm was noted to have come off.A photograph of the actual reported product code/lot combination kept after the assembling process was reviewed.The support arm was confirmed to be securely fixed to its correct position.Functional testing was conducted.A test sample packed in the shelf box was dropped in free fall from 2-meter high with the bottom side of the box facing to the ground.Subsequently, the box was opened to check the state of the support arm.The support arm was found to have come off the reservoir being similar to the actual sample.A review of the device history record from the reported product code/lot number combination was conducted with no findings.A search of the complaint file found no previous report of this nature with the involved product/lot# combination.There is no evidence that this event was related to a device defect or malfunction.Although the exact cause cannot be determined, based on the investigation it is likely that the actual device was exposed to excessive shock force at some time after the assembling process before being unpacked, resulting in the reported damage.The ifu states: "this device is sterile and non-pyrogenic in the unopened, undamaged package.Inspect the device and package carefully.Do not use if the package and/or device is damaged, or if caps are not in place." (b)(4).
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