A review of the related device history records for the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.A complaint history examination indicates there are no additional complaints for the reported issue.One opened probe was received for evaluation.The returned sample was visually inspected and found conforming.Aspiration testing was performed and found conforming.Actuation testing was performed and found non-conforming.Cut testing was performed and was found non-conforming.The probe was disassembled and the components inspected.There is excessive wear on the inner cutter when compared to the degree of wear based on continuous actuation of the probe visual standard photos.Gouge marks were observed at the bend area, cutting edge, and at several locations along the inner cutter.The inner cutter pulled out of the coupling.The fillet of adhesive is on the inner cutter.Upon further inspection of the adhesive fillet it was found to be the correct amount and correct type of adhesive.The complaint evaluation does confirm the probe had actuation and cut issues.The most likely contributing factor to these issues is the separation of components within the probe.It appears that during surgical use the adhesive bond failed causing the inner cutter to detach from the coupling.A second contributing factor to the actuation and cut issues is the excessive surgical use of the probe.The vitrectomy portion of the procedure is typically less than 20 minutes and it appears that the probe had experienced a use much greater than this typical timeframe.The excess usage of the probe will wear and damage the inner cutter such that the cutter function becomes poor, bent, or does not function at all.An investigation has been completed and actions have been implemented to lower the frequency of probe complaints due to the detachment of the inner cutter from the coupling and to reduce the frequency of probe complaints.The procedure was also reviewed and found to provide adequate instructions to operators for the bonding process of the inner cutter to coupling.Probes continued to be 100% inspected for actuation, aspiration, and cut during manufacturing.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No additional action is required at this time.(b)(4).
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