We were be informed one mdr from customer in (b)(6) 2016.The medical device involved in the incident is a wheelchair, item #ssp218dda-sf with serial number (b)(4).We checked same item in warehouse.(see attachment 1 record).According to description, the end user was trying to get out of the bed and into the wheelchair, her legs extended over the arms of the wheelchair.But her leg got caught by the armrest pushbutton.The role of the armrest pushbutton is to prevent the armrest from falling off and disassembling.From the bed to the wheelchair, the armrest should be removed firstly, then after moving, the armrest should be finally mounted.But when the end user from the bed to the wheelchair, the armrest was not removed firstly.We think the user is not used properly.According to serial number (b)(4), the po number is (b)(4), lot number is ak2015060090.There are totally 22pcs ssp218dda-sf.The armrest pushbutton inspection record is ok.We checked the sales record of this product nearly three months, no similar complaints in the last three months, this user complaint is an anomaly.
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Drive medical received a noticed of incident which involves the wheelchair that drive medical imports and distributes.Th patient was seen by the caregiver sitting on the edge of the bed with her legs extended over the arms of the wheelchair.Allegedly, the patient was trying to get out of the bed and into the wheelchair when her leg got caught by the armrest pushbutton.The back of her leg was allegedly cut, and she lost a lot of blood.No product defect or other problems in the wheelchair has been reported to drive medical.This report is based on the information from the caregiver who is also the daughter of the patient.
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