Investigation summary: two opened and unused samples of were received for investigation.After visual analysis, it can be verified that both samples had holes, which characterize incomplete piece coming from the molding of this component.Dhr review: the following molding batch used in the final claimed product list 7300933 was analyzed: the molding lot: 7271547 was produced in the period from 02 to 10/06/2017 in the injection machine #40024449, position 7.The batch in question was analyzed for the tests to verify "hole in the part" or ¿incomplete part¿ and no record of this defect was evidenced during the analysis.It was reviewed the lot 7300933 for the component damaged in the package and no records of this type of defect were found.Investigation conclusion: confirmed: bd was able to confirm the complaint based on the analysis of the customer's photo containing the claimed defect.Based on the results of the investigation the root cause of the incident in question is due to variations in the injection process of the hydraulic injector used to mold this component.A punctual variation in dosage, injection rate, injection pressure or settling pressure individually or in combination can lead to this problem in a given injection cycle.
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