Model Number FUSION |
Device Problems
Application Interface Becomes Non-Functional Or Program Exits Abnormally (1138); Device Stops Intermittently (1599)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 03/07/2018 |
Event Type
malfunction
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Manufacturer Narrative
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Unique device identifier (udi) is unavailable.
Device manufacture date is unavailable.
A medtronic representative went to the site to test the equipment.
Following re-installation of the ear, nose & throat (ent) application software, the representative was unable to replicate the reported issue.
The hardware, software, and instruments passed the system checkout.
The system was found to be fully functional.
No parts were replaced, therefore no parts were returned for analysis.
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Event Description
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A manufacturer representative reported that, while in a functional endoscopic sinus surgery (fess), the navigation system became unresponsive without prompt from the user.
It was reported that restarting the navigation system would temporarily restore functionality but the issue was reported to reoccur.
After a fourth restart, the navigation system functioned as designed for the remainder of the procedure.
There was a reported delay to the procedure of less than 1 hour due to this issue.
There was no reported impact on patient outcome.
No additional information was provided.
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Manufacturer Narrative
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Additional information: unique device identifier (udi) was updated.
Device manufacture date was updated.
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Manufacturer Narrative
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The computer was returned to the manufacturer for analysis.
The computer was found to be fully functional with no problem found.
The reported event could not be duplicated by medtronic personnel.
The software investigation found that the reported event was related to a software issue.
This issue was documented in a medtronic navigation software anomaly tracking database.
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Search Alerts/Recalls
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